Useful info

faq

Village opening dates

23 April 2022 - 11 September 2022

Insurance

Reception opening hours and check-in and check-out times

The reception is open 24 hours a day.

Check-in: from 16:00 onwards
Check-out: by 10.00

If arriving outside of the opening hours, the security staff will be there for check-in. You can also arrive in the morning and use the village services. Once you check out, it isn't possible to remain on the site.


Online Check-in

The brand new Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!

If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.

If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.


Reception services

You can contact the reception for the following services:

• Check-in and check-out
• Return of identification bracelet
• Customer care (including telephone)
• Linen rental
• Luggage storage
• Early check-out or extension of stay
• Reporting technical problems and maintenance
• Taxi reservations


Rental supplements

At the reception you can rent:
• Additional change of bed linen (Double €8.00, Single €4.00)
• Additional set of towels (€4.00)
• Standard baby set €5.00 per day
• Single pushchair €4.00 per day and €25.00 per week


Water park opening dates

The swimming pools are open every day.

Low season | 23/04 - 31/05, 05/09 - 11/09
10:00 - 18:00

High season | 01/06 - 04/09
0900 - 19:00

The swimming pool is for the exclusive use of guests.


Entertainment

Entertainment activities run in the village every day from 23/04 to 11/09.

Follow us on Facebook for the detailed programme!


Quiet hours

The village has quiet hours between 23:00 and 07:00.


Pet friendly

Four-legged friends are welcome in all accommodations (excluding Hotel la Diga rooms).

If you bring your pet, an additional payment of €60.00 for end-of-stay cleaning is required for all accommodations.


Facilities for the disabled

For guests with motor impairments, the village has accommodations with easy access, spacious rooms, adapted bathroom and access ramp.

Swimming pool, reception, restaurant services, market and Infopoint have easy access.

In the central bathrooms there is a bathroom for the disabled.


WI-FI

Wi-fi is free and available in the common areas.


Sport facilities and play areas

Inside the village you'll find a playground, mini golf course, adventure park, bike rental, games room and table tennis tables.


ATM

A 24-hour ATM is available at the Take Away


Village mini train

In high season hu Altomincio village provides an internal transport service around the village to reach the Reception and the Water Park from Contrada di Montagna.

Active service in high season


Laundry

There are two laundry rooms in the village; one in Via dell'Istrice and one in Contrada della Montagna. The washing machine is €5.00.


Breakfast

For Hotel La Diga's guests, the small Italian breakfast will be served at the La Diga Bar. The small Italian breakfast includes a hot drink of your choice, croissant, and fruit juice.


Infopoint timetables and activities

The Infopoint is open every.

Low season | 23/04 - 31/05, 05/09 - 11/09
09:00 - 19:30

High season | 01/06 - 04/09
08:30 - 22:30

You can contact the Infopoint for the following services:
• Tourist information about the village's surrounding area
• Sale of theme park tickets (Gardaland, Caneva water park, Parco Cavour water park, Movieland, Giardino Sigurtà park)
• Lost property
• Mini golf
• Tour reservations
• Entertainment program
• Transfer and taxi bookings
• Customer care


Restaurants opening hours

The opening hours during the high season and low season are as follows:

• Altomincio Grill & Restaurant
23/04 - 11/09
18:00 - 22:30

Take away
01/05 - 11/09
18:00 - 21:30

Froggy bar
Low season | 23/04 - 31/05, 05/09 - 11/09
8:00 - 22:00

High season | 01/06 - 04/09
08:00 - 18:00

Froggy Fast Food
23/04 - 11/09
12:00 - 15:00

Terrace Bar
Low season | 30/05 - 31/05, 05/09 - 11/09
12:00 - 22:30

High season | 01/06 - 04/09
10:00 - 23:00

Ice cream shop
01/06 - 11/09
18:00 - 22:30

Bar La Diga
Low season | 23/04 - 31/05, 05/09 - 11/09
08:00 - 14:00

High season | 01/06 - 04/09
08:00 - 18:00

Candy Shop
01/06 - 31/08
19:00 - 22:00

Pool bar
01/06 - 31/08
12:00 - 17:00


Market opening hours

Low season | 23/04 - 31/05, 05/09 - 11/09
07:30 - 12:30, 16:00 - 19:30

High season | 01/06 - 04/09
07:30 - 13:00, 16:00 - 20:00


Shop opening hours

Low season | 23/04 - 31/05, 05/09 - 11/09
10:00 - 12:00, 15:00 - 18:00

High season | 01/06 - 04/09
09:00 - 12:30, 15:00 - 18:30


Accommodation cleaning

End-of-stay cleaning is included in the price for hu openair guests. The accommodation must be left clean and tidy.
Extra cleaning during the stay is on request at a cost of € 25.00
If pets stay at the accommodation, an additional end-of-stay cleaning fee of €60.00 is required.


Barbecues

In the village barbecues are only permitted using the gas stoves in the accommodations that provide them. For more information, please check the details of each accommodation.


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