Useful info
Village opening dates
20 April 2023 - 18 September 2023
Insurance
Reception opening hours and check-in and check-out times
The reception is open 24 hours a day.
Check-in: from 16:00 onwards
Check-out: by 10.00
If arriving outside of the opening hours, the security staff will be there for check-in. You can also arrive in the morning and use the village services. Once you check out, it isn't possible to remain on the site.
Online Check-in
The brand new Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!
If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.
If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.
Tourist tax
The tourist tax is €1.50 per person, per night, up to 21 nights.
Are exempt from payment:
• children under 14;
• Subjects who assist patients in public or private hospitals;
• Patients doing hospital care;
• The handicapped with certificate;
Reception services
You can contact the reception for the following services:
• Check-in and check-out
• Return of identification bracelet
• Customer care (including telephone)
• Linen rental
• Luggage storage
• Early check-out or extension of stay
• Reporting technical problems and maintenance
• Taxi reservations
Rental supplements
At the reception you can rent:
• Additional change of bed linen (Double €8.00, Single €6.00)
• Additional set of towels (€4.00)
• Standard baby set €6.00 per day
• Single pushchair €4.00 per day and €25.00 per week
Water park opening dates
The swimming pools are open every day.
Low season
10:00 - 18:00
High season
09:00 - 19:00
The swimming pool is for the exclusive use of guests.
*information being updated*
Entertainment
Entertainment activities run in the village every day from 20/04 to 17/09.
Follow us on Facebook for the detailed programme!
*information being updated*
Quiet hours
The village has quiet hours between 23:00 and 07:00.
Pet friendly
Four-legged friends are welcome in all accommodations (excluding Hotel la Diga rooms).
If you bring your pet, an additional payment of €60.00 for end-of-stay cleaning is required for all accommodations.
Facilities for the disabled
For guests with motor impairments, the village has accommodations with easy access, spacious rooms, adapted bathroom and access ramp.
Swimming pool, reception, restaurant services, market and Infopoint have easy access.
In the central bathrooms there is a bathroom for the disabled.
WI-FI
Wi-fi is free and available in the common areas.
Sport facilities and play areas
Inside the village you'll find a playground, mini golf course, adventure park, bike rental, games room and table tennis tables.
ATM
A 24-hour ATM is available at the Take Away
Village mini train
In high season hu Altomincio village provides an internal transport service around the village to reach the Reception and the Water Park from Contrada di Montagna.
Active service in high season
*information being updated*
Laundry
There are two laundry rooms in the village; one in Via dell'Istrice and one in Contrada della Montagna.
• Washing machine € 5,00
• Dryer € 4,50
Breakfast
For Hotel La Diga's guests, the small Italian breakfast will be served at the La Diga Bar. The small Italian breakfast includes a hot drink of your choice, croissant, and fruit juice.
Infopoint timetables and activities
The Infopoint is open every.
You can contact the Infopoint for the following services:
• Tourist information about the village's surrounding area
• Sale of theme park tickets (Gardaland, Caneva water park, Parco Cavour water park, Movieland, Giardino Sigurtà park)
• Lost property
• Mini golf
• Tour reservations
• Entertainment program
• Transfer and taxi bookings
• Customer care
*information being updated*
Restaurants opening hours
The opening hours during the high season and low season are as follows:
*information being updated*
Market opening hours
*information being updated*
Shop opening hours
*information being updated*
Accommodation cleaning
End-of-stay cleaning is included in the price for hu openair guests. The accommodation must be left clean and tidy.
Extra cleaning during the stay is on request at a cost of € 25.00
If pets stay at the accommodation, an additional end-of-stay cleaning fee of €60.00 is required.
Barbecues
In the village barbecues are only permitted using the gas stoves in the accommodations that provide them. For more information, please check the details of each accommodation.