Frequently asked questions

Included in your booking, you'll have:
- bed linen and towels for each guest*;
- entry to the water park, playground, disco and all other common areas;
- mini-train journeys within the village;
- the use of WiFi;
- the animation activities of our hu Team: miniclub, junior club, sports tournaments, evening shows and much more.
*extra charge requested for changing sheets and towels

Pets are allowed in all our accommodation villages, as long as you follow these precautions:
- All animals must comply with veterinary health regulations, as proven by the vaccination booklet;
- All animals must be kept in such a way as not to cause a nuisance or damage to other guests or things in the village;
- Animals of large size or of breeds considered dangerous are allowed only if agreed in advance with management;
- The owner bears full responsibility if the animal causes injury to other people or damage to property;
- Dogs must always be kept on a lead and may not enter the pool area, sports areas, playgrounds or restaurants;
- Booking with pets includes a mandatory final cleaning cost of € 60.00 for all accommodations except pitches.

If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.

You'll find the map on the homepage of our website, or by clicking here

To check-in online before your arrival, follow the wizard at this link: enter the booking number, which you'll find in the confirmation email, and then enter your arrival and departure dates. Fill in your details and then the details of the people who will be travelling with you. On completion of the check-in process, you will receive a confirmation email.

You can check-in from 4 pm onwards.

If arriving outside of the opening hours, the security staff will be there to check you in.

For European citizens, all you need is your national ID card. Non-EU citizens need to show their passports - this also applies to children. ID must be presented in the original (neither photos nor copies will be accepted) and the document must be valid.

If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.

You can choose between:
- Credit card (Visa, Mastercard and Visa Electron)
- PayPal
- Advance transfer
- Scalapay

At the time of booking, you'll need to pay a deposit of 30% of the total cost. If your arrival date is less than 30 days from the date you're making the booking, we'll ask you to pay for your holiday in full.

For guests with physical impairments, we have accommodation with easy access and approved for accessibility:
- hu stay easy XL River
- hu stay Smart

With the aim of guaranteeing everyone a peaceful and respectful coexistence within the village, we ask you to take a few minutes to read our rules, which are posted at the entrance to the village and available on various digital channels (website, web app, email, online check-in).

By accessing the village, you automatically accept these rules without reservation.

• All guests - including children - are required to present ID upon arrival, for checking and registration purposes. This is a legal requirement.
• Guests must check the registration document for accuracy, report any discrepancies to Management, and report any changes to their party such as the arrival or early departure of members of their group.
• On arrival, each guest will be given an identifcation wristband, which must be worn for the duration of their stay, shown at the request of the security sta and returned on departure.
• The tourist tax must be paid on arrival in cash or by electronic support.
• The accommodation will be available on the day of arrival from 4.00 pm onwards.
• Late arrival of a maximum of 24 hours is permitted, after which the reservation will be cancelled.
• The management reserves the right of admission, retention and removal.

• On the day of departure mobile homes must be vacated by 10.00 am. For departures after 10 am, an additional day’s stay will be charged.
• Guests who leave early will still be charged for all the days of their booking.
• On departure, you must hand your keys, car passes and wristbands to Reception, and settle any extra payments.

• Minors are only permitted to access the holiday village if they are accompanied by an adult who is legally responsible for them and accepts responsibility for their behaviour towards Management and other guests.

• Management may at its discretion allow the entry of day visitors and guests, if compatible with the running of the Village.
• Visitors are required to show ID, pay the fee indicated in the “camping price list”.
• A wristband will be provided that must be worn for the duration of the stay in the Village.
• Entry is only permitted on foot before 7 pm, and guests must leave the Village by 11 pm.

• With private vehicles is not allowed in the village, access to parking with cars and motorcycles is allowed after registration of the license plate. The car pass delivered on arrival must be displayed on the vehicle in a visible way for the duration of the stay in the Village.
• Parking of vehicles is permitted in the spaces indicated by Management. The safety regulations require a maximum speed of 5 km/h (walking pace). Visitors are kindly asked to use their cars only to enter and exit the Village.

• Pets are permitted. However, the acceptance of large dogs or breeds considered to be high-risk must be agreed with Management.
• Dogs must be kept on a lead. Owners are responsible for any damage caused by their pets.
• Pets are strictly forbidden from entering swimming pools (except in the area dedicated to them), restaurant, sports areas and playgrounds.

• The accommodation units are available from 4.00 p.m. and must be vacated by 10 a.m. on the day of departure.
• Guests are not permitted to remain in the Village after Check-out time, except in special circumstances or seasonal periods.
• No tents, tarpaulins, fences or other structures may be erected between the units.
• All units are provided with sheets. Linen will only be changed on request, by contacting Reception, excluding Saturdays and Sundays.
• For the sake of the environment, please use the air conditioning only when you are present in the units, with doors and windows closed.
• On departure, the unit must be left clean and tidy, free of rubbish and with clean kitchenware. Otherwise, a cleaning fee will be charged together with the cost of replacing any broken or missing items.

• Any behaviour, activities, games or equipment that may cause a disturbance to other guests must be avoided. Respect for all guests is mandatory even in the afternoon break from 1 pm to 3 pm.
• Silence must be observed from 11 pm to 7 am. Respect for all guests is mandatory even in the afternoon break from 1 pm to 3 pm.
• Guests are required to respect the plants and landscaped areas, hygiene and cleanliness of the Village.
• The campsite sta and all guests are obliged to separate waste. Please use the special coloured bins with care and precision.
• The use of unsupervised naked flames (candles, citronella, charcoal, torches etc.) is prohibited.
• Gas or electric barbecues are permitted, provided they are positioned at least 1.5 metres away.

• The Village has a Medical Oce. The service is provided for a fee (rates shown). For outpatient treatment, the doctor is available at the times indicated.
• Infectious diseases, or diseases suspected of being infectious, must be reported immediately to the doctor or to Management.

• Whilst guaranteeing the continuous surveillance of the Village, Management accepts no responsibility for the loss of valuables and/or personal items from the accommodation, vehicles or any other location inside or outside the premises.The car parks are not guarded, please do not leave valuables in the vehicles, the management is not responsible for any theft or damage. Guests are obliged to take care of their belongings. Management cannot be held responsible for any theft or damage.
• Subject to its public liability cover, Management is not liable for damage caused by other guests, vandalism, atmospheric events, natural disasters, falling trees, branches or pine cones, !re, insects, epidemics or disease.
• Due to the nature of the Village and its setting, there is natural unevenness in the terrain. Management declines all responsibility for any incident resulting from these circumstances.
• Management may require anyone who does not respect these Regulations to leave the Village.
• Any complaints and grievances must be promptly reported to Reception.

1) Call the SINGLE EMERGENCY NUMBER 112 to contact the ambulance, police, fire brigade or other authorities.
2) Immediately afterwards, NOTIFY RECEPTION on +39 324 0439690, that you have called the emergency services. We need to be informed as soon as possible to coordinate the emergency response!

To check out, you need to report to Reception by 10 am and click on the "Checkout" button on the totem, then wait to be called. Once at the counter, you will have to hand in the keys to your accommodation, along with the car pass.

Yes, but payment is required the night before departure

The tourist tax is €1.50 per person, per night, up to 21 nights.

Are exempt from payment:
• children under 14;
• Subjects who assist patients in public or private hospitals;
• Patients doing hospital care;
• The handicapped with certificate;

• Tourist information about the village's surrounding area
• Sale of theme park tickets (Gardaland, Caneva water park, Parco Cavour water park, Movieland, Giardino Sigurtà park)
• Lost property
• Mini golf
• Tour reservations
• Entertainment program
• Transfer and taxi bookings
• Customer care

The pool is open everyday:
10:00 - 18:30

(Last day 18.09: 10:00 - 12:00)

Inside the village there is a ATM near the Take away

There are self-service washing machines in the village one in Via dell'Istrice and one in Contrada della Montagna.

• Lavatrice è di € 5,00
• Asciugatrice € 4,50

hu Altomincio village provides a free internal transport service around the village to reach the Reception and the Water Park from Contrada di Montagna.

Departure: every 10 minutes

Everyday
9:30 - 12:00, 16:00 - 19:00, 20:30 - *23:00

Sunday
Golf cart service

*End of service

There is a private medical assistance service in the village, available at specific times or on request for a fee.

For details and reservations go to the Infopoint

The Infopoint is open every day:
08:30 - 21:00

The reception is open 24 hours a day.

• Restaurant:
17:30 - 22:00 (kitchen closing) + take away service 17:00 - 22:00

• Take away:
Closed

• Froggy Fast Food:
12:00 - 15:00

• Terrace Bar:
12.00 - 20.00

• Bar Froggy:
08:00 - 22:00

• Bar Diga:
07:30 - 12:00

• Ice Cream Parlour:
Closed

• Market:
07:30 - 13:00 | 16:30 - 20:00

• Shop:
10:00 - 12:30 | 15:30 - 18:30

• Candy shop:
17:00 - 22:30

For assistance during your stay such as maintenance of the accommodation, additional cleaning in the cottage, linen change and extra services, send your request to our dedicated channel: request.

• Remember to indicate your name and surname and booking number.
• If you have booked with a tour operator, drop by the reception for assistance
• For emergencies (ambulance, police, rescue), call 112 and notify the reception

1) Call the UNIQUE EMERGENCY NUMBER 112 to contact the ambulance, the police or other authorities.

2) Right after, NOTIFY THE RECEPTION of the arrival of help on the number 3240439690: it is essential to let us know as soon as possible to coordinate emergency vehicles!

• Check-in and check-out
• Return of identification bracelet
• Customer care (including telephone)
• Linen rental
• Luggage storage
• Early check-out or extension of stay
• Reporting technical problems and maintenance
• Taxi reservations

If you need a pharmacy, you can contact:

• Salionze pharmacy | 045 6369061
• Fasoli di Gandini pharmacy | 0376800014